Online consultation

Online consultations

Video consultations are available to patients across Poland when a physical examination is not required.

The appointment includes a detailed medical history, review of medical records and test results, a treatment plan and, where appropriate, electronic prescriptions and referrals. Booking information is available on the contact page.

Your appointment, step by step

Records are reviewed before the conversation so the appointment can focus on your clinical situation.

Step 1

Booking

Booking information: contact page.

Step 2

Medical records

Provide discharge summaries, test reports and your current medicine list before the appointment.

Step 3

Video call

Medical history, discussion of records, diagnosis or management planning, and answers to your questions.

Step 4

After your appointment

You receive written recommendations and, if appropriate, electronic prescriptions and referrals.

Technical requirements

You need a device for a video call and a private place to discuss your health.

  • A phone, tablet or computer with a camera and microphone.
  • A stable internet connection.
  • A private place where you can speak freely.
  • Connection instructions are provided before the first appointment through the booking service.

When an online consultation is not enough

Remote care has limitations that you should understand before booking.

  • A first seizure requires in-person assessment, including a neurological examination, EEG and MRI; an online appointment can help discuss the investigation plan.
  • Emergencies including a seizure lasting more than 5 minutes, repeated seizures, prolonged impaired awareness or injury, require calling 112 or attending an emergency department.
  • The need for a physical examination will be explained clearly, along with advice on the next steps.

Choosing the right consultation format is important for your care. If remote assessment is not suitable, you will be told directly.

Frequently asked questions

Key information about online consultations.

Is an online consultation a medical appointment?

Yes. A video consultation is a medical service. It includes a medical history, review of records and recommendations, and is documented in your medical record.

Can I receive an electronic prescription?

Yes, when the doctor considers it appropriate and safe. Prescribing is not automatic; this is not a prescription-only service.

Can a relative join the consultation?

Yes. A relative, especially someone who has witnessed seizures, may be helpful. The adult patient must consent.

Do you see children online?

No. Online consultations are for adults only.